Poncho HUGS

Composition: 35% wool, 35% cotton, 30% polyester

Care: Hand wash in cold water or in a washing machine with a temperature not exceeding 30℃, using the delicate or hand wash mode, and setting the minimum spin up to 500 revolutions. Washing in cold water will help preserve the color of your favorite woolen item and prevent deformation. To maintain the shape and color, washing garments in special laundry bags or separately from other clothing is preferable. Using liquid detergents for delicate fabrics that do not contain bleaching agents (chlorine) is recommended. Dry naturally on a flat surface to avoid losing shape, or in the machine using the delicate mode. Iron from the reverse side and only in a horizontal position, setting the medium temperature mode. It is best to iron wool items inside out with a steam generator. To prevent deformation, it is recommended not to hang clothes but to store them folded.

Please note that pilling of clothing made from natural materials is normal. To prevent this process, avoid rubbing knitwear against bags, zippers, and labels of outerwear.

Within 14 days of purchase, you can exchange or return unsuitable products. In order to carry out the exchange and return procedures, the goods must be kept as delivered to the recipient with the manufacturer’s tags and labels.

In case of return or exchange of the goods, the cost of delivery shall be paid by the customer. If the customer returns the goods because of a defect or brand mistake – we fully cover the cost of the delivery service. 

The product is not eligible for exchange and return if it was received as a gift during promotions and giveaways.

For more details, please see the Return and exchange section.

Please contact us before returning the goods. Our managers will inform you about all the conditions to save your time.

You can pay for your order in one of the available ways: LiqPay instant payment service, cashless settlement according to account details for payment or Wayforpay, and cash on delivery upon receipt of the order by prepayment.

We deliver all over Ukraine using Nova Poshta service. Orders are sent within 1-4 days if the goods are in stock. If there is no product in stock, our manager will inform you about the time of manufacture and delivery.

You will be able to receive the order in the nearest departments and automated parcel terminals of Nova Poshta or using the courier service at your convenient address. The customer pays for the delivery based on the operator’s rates. The service of free delivery to the post office or automated parcel terminal in Ukraine is valid for orders with a price of more than 5000 UAH on the condition of full payment. 

International orders are sent with the assistance of the Ukrposhta logistics department at a single fixed price – 800 UAH.

For more details, please see the Payment and Delivery section.