Poncho HUGS

Care: Hand wash or in a washing machine at the temperature not exceeding 30℃ on a delicate or wool mode, setting the spin cycle to 800 rpm.

To keep the shape and color, it is advisable to wash items in special bags or separately from other clothes without the addition of bleaching agents (chlorine).

Dry naturally on a horizontal surface to avoid loss of shape. Iron from the reverse side and only in a horizontal position, at a temperature not exceeding 110℃.

To prevent deformation, we recommend not hanging clothes, but storing them folded.

Please note that the appearance of pellets on clothes made from natural materials is the norm. To prevent this process, avoid rubbing knitwear against bags, zippers and outerwear tags.

Within 14 days of purchase, you can exchange or return unsuitable products. In order to carry out the exchange and return procedures, the goods must be kept as delivered to the recipient with the manufacturer’s tags and labels.

In case of return or exchange of the goods, the cost of delivery shall be paid by the customer. If the customer returns the goods because of a defect or brand mistake – we fully cover the cost of the delivery service. 

For more details, please see the Return and exchange section.

Please contact us before returning the goods. Our managers will inform you about all the conditions to save your time.

You can pay for your order in one of the available ways: LiqPay instant payment service, cashless settlement according to account details for payment or PayPal, and cash on delivery upon receipt of the order by prepayment.

We deliver all over Ukraine using Nova Poshta service. Orders are sent within 1-4 days if the goods are in stock. If there is no product in stock, our manager will inform you about the time of manufacture and delivery.

You will be able to receive the order in the nearest departments and automated parcel terminals of Nova Poshta or using the courier service at your convenient address. The customer pays for the delivery based on the operator’s rates. The service of free delivery to the post office or automated parcel terminal in Ukraine is valid for orders with a price of more than 2500 UAH on the condition of full payment. 

International orders are sent with the assistance of the Ukrposhta logistics department at a single fixed price – 800 UAH.

For more details, please see the Payment and Delivery section.